Privacy Policy
Last updated: September 2026
Your Privacy Is Our Priority
Dynamic Travel Group Pte Ltd ("DTG", "we", "us", or "our"), a company incorporated in Singapore (UEN: 53507381W) and licensed by the Singapore Tourism Board (Licence No. TA03896), respects your privacy and is committed to complying with this Policy. This Policy describes how we, as a travel agency, collect and use the personal data that you, the company which you are an employee of or are otherwise travelling on behalf of ("Company"), or third parties provide to us.
Collection of Personal Information
In General
We may collect, use, disclose, transfer and store any information that you enter on our website or give us through various means including telephone calls, emails, instant messaging, enquiries or bookings at our office, SMS, fax, post, and any platforms used by DTG from time to time. The information which we collect includes information that can identify you ("Personal Data"), including but not limited to your name, contact numbers, postal and email addresses, contact preferences, and, if you make a reservation with us, your credit card information. We may also request you to provide us with information on your travel preferences, the loyalty, frequent flyer and/or car rental programmes which you participate in, and feedback, testimonials, photographs and videos of the trip which you booked with us (together with the Personal Data, collectively referred to as "Personal Information"). You are not required to provide the Personal Information that we have requested, and if you choose not to provide it, we may be prevented from providing certain products or services to you.
Personal Information Relating to Another Person
When you make a reservation with us on behalf of a travel companion or another person, we will request the Personal Information of that individual. You should obtain the consent of such other individuals prior to providing their Personal Information to us. Any request to view or change their Personal Information provided in relation to the reservation which you have made can only be made through you or your account with us.
Call Monitoring
Your telephone calls with us may be recorded or monitored for the purposes of quality control and staff training. Call recordings will be retained by us for as long as reasonably necessary and will then be deleted. Any Personal Information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.
How We Use Your Information
General
We will use your Personal Information for the following purposes:
- to provide you with any travel products and services;
- to provide you with travel confirmation and updates;
- to manage your account, including processing bills and providing travel notifications;
- to communicate with you in general;
- to respond to your questions and comments;
- to allow us to contact you for customer service, if necessary;
- to measure interest in and improve our products and services;
- to notify you about special offers and travel-related products and services that may be of interest to you;
- to customise your experience;
- to resolve disputes, collect fees, or troubleshoot problems;
- to prevent potentially prohibited or illegal activities;
- to enforce our Terms and Conditions when you make a travel booking with us; and
- as otherwise notified to you at the point of collection.
Credit Card Information
We use your credit card information for the purpose of completing the travel bookings which you make with us. We do not store full card numbers; payment processing is handled by authorised payment service providers.
With Whom We Share Your Personal Information
We may share your Personal Information with the following third parties, some of whom may be located overseas, which may require us to transfer your Personal Information overseas:
- Third Party Suppliers such as hotels, airlines, car rental and activity providers who fulfil your travel reservations with us. These third party suppliers may contact you as necessary to obtain additional information about you in order to facilitate the travel reservation which you have made through us.
- Third Party Vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or contest programmes, and fraud prevention. Third party vendors have access to and may collect Personal Information only as needed to perform their functions and are not permitted to share or use the Personal Information for any other purpose.
- Business Partners with whom we may jointly offer products or services. If you choose to receive information about these products or services, we may share information about you, including your Personal Information, with those third party partners so that they can contact you directly about their products and services.
We will only disclose your Personal Information with your consent (whether implied or express), and will take reasonable steps to ensure that the third parties to whom we have disclosed your Personal Information are also legally bound to protect its privacy.
We may also disclose your Personal Information:
- where disclosure is necessary to comply with applicable laws, governmental or other regulation, or the requirements, orders, directions, instructions or notices of any regulatory authority or legal processes;
- when we believe it is appropriate to investigate, prevent or take action regarding illegal or suspected illegal activities, or to protect and defend the rights and property of DTG; or
- to effect a corporate transaction, in connection with the sale, merger, acquisition, spin-off or other corporate reorganisation of DTG.
Terms Specific to Our Website
Cookies and Other Web Technologies
We automatically collect some information about you and your device when you visit our website, such as your IP address, web browser software, referring websites, and information about your online activities on our website. One of our goals in collecting this information is to help customise your user experience.
As a visitor to our website, a cookie file may be assigned on your device. You can always choose not to receive a cookie file by enabling your web browser to refuse cookies or prompt you before accepting a cookie. Please note that by refusing certain cookies, you may not be able to access some features of our website. For full details of how we use cookies, please refer to our Cookie Policy.
Links to Third-Party Websites
Our website may contain links to websites owned or operated by third parties (for example, WhatsApp, travel insurers) which do not operate under this Privacy Policy. We are not responsible for the privacy policies and practices of websites owned or operated by third parties that are linked to our website. We recommend that you examine the privacy statements of such third party websites to understand how they handle any information which they collect from you.
Mobile Devices
When you use a mobile device to access our website, we will collect, use, disclose, transfer and store Personal Information relating to you in the same way and for the same purposes as when you use a computer to access our website. We may also collect information on the areas of our website which you access through your mobile device in order to refine the arrangement of our website content for compatibility with mobile devices. This information is collected anonymously.
How We Protect Your Personal Information
We are committed to protecting the Personal Information we collect. We have implemented reasonable administrative, technical, and physical security procedures to help protect the Personal Information you provide to us. Only authorised employees are permitted to access your Personal Information and they may do so only for permitted business functions. We use encryption when transmitting sensitive Personal Information (e.g. credit card details) between your system and ours, and we employ appropriate measures to help prevent unauthorised persons from gaining access to your Personal Information.
Accessing and Updating Personal Information
We will use reasonable endeavours to ensure that the Personal Information which we hold about you is accurate, complete and up-to-date. From time to time, we may ask you to tell us if there are any changes to your Personal Information. If you find that any Personal Information which we hold about you is incorrect, please notify us immediately at admin@dynamictravelgrp.com.
Under the Personal Data Protection Act 2012 (Singapore), you also have the right to request access to or correction of your Personal Information held by us. Such requests may be submitted to our Data Protection Officer at the contact details below.
Retention of Personal Information
We retain your Personal Information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Booking records are typically retained for up to seven (7) years for accounting and legal compliance purposes, after which they are securely deleted or anonymised.
Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any material changes by sending a notice to the email address you have provided to us or by placing a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
Contact Us
For any questions, requests, or complaints regarding your personal data or this Privacy Policy, please contact our Data Protection Officer:
Dynamic Travel Group Pte Ltd
Data Protection Officer
Email: admin@dynamictravelgrp.com
Tel: +65 6993-1311
Singapore Tourism Board Licence No. TA03896